Stakeholder integration in service innovation – a passive look from outside

Abstract

Leaving behind the “foundation” part of this thesis with the presented research design and its underlying theory lens, the next chapter is concerned with the research topic “Which stakeholders are getting integrated, at what stage of the innovation process and in which mode?” from an outside perspective. This look from outside describes the state-of-the art in service research on stakeholder integration in service innovation. It will first shed light on the field of interests and findings in present empirical research as a fundament for the further exploration of the topic.