Applying a UX Framework

Abstract

A pathway for AI's success When we look at the ground we have covered so far in this book, we see how AI and UX have some common DNA. Both started with the advent of computers and both with a desire to create a better world. We saw how UX evolved from a need to bring the information age closer to everyone. 1 AI grew similarly-with some fits and starts-and is now in the mainstream of conversation. The benefits AI can bring are legion. However, there is a risk of another AI winter for reasons that have less to do with potential and more to do with perception. For many people, there's still a hesitance, a resistance, to adopt AI. Perhaps it is because of the influence of sci-fi movies that have planted images of Skynet and the Terminator in our minds, or simply fear of those things that we don't understand. AI has an image problem. Risks remain that people will get disillusioned with AI again.