Impact of E-Banking Service Quality on Customer Satisfaction

  • et al.
N/ACitations
Citations of this article
147Readers
Mendeley users who have this article in their library.
Get full text

Abstract

The main objective of this paper is to measure the impact of E-banking service quality on customer satisfaction. Primary data method is used to collect data by using the interview method over 504 respondents. The random sampling technique has been taken up for the survey by keeping due care for the availability and easiness of the customers. The Multiple regression technique has been employed to measure the effect to service quality dimension on the customer satisfaction. The paper examines the relative strength of each dimension affecting customer satisfaction. It has been found that the overall regression model has been a reasonable fit and there is a statistically significant association between service quality dimension and customer satisfaction.

Cite

CITATION STYLE

APA

Sharma*, J., Singh, J., & Singh, A. (2020). Impact of E-Banking Service Quality on Customer Satisfaction. International Journal of Recent Technology and Engineering (IJRTE), 8(5), 2296–2300. https://doi.org/10.35940/ijrte.e5841.018520

Register to see more suggestions

Mendeley helps you to discover research relevant for your work.

Already have an account?

Save time finding and organizing research with Mendeley

Sign up for free