Service-based IT management model with emphasis on existing outsourcing areas

Abstract

Ensuring effective business/IT alignment is considered a critical task for the contemporary IT managers. One of the ways to achieve better results is to use a service-based approach. However, existing methods such as ITIL or Enterprise Architecture frameworks are very extensive and broadly oriented. General lack of appropriate methods and tools limits the use of the approach among organizations. This paper presents a service-based IT management model named SPSPR which represents a lightweight solution suitable for a variety industries and business segments including the small and medium-sized enterprises. The main goal of the proposed model is to assist with aligning business and the IT within the whole organization, and to enable effective IT support of business processes using ICT services. This paper describes a view on outsourcing areas and on their relation to the presented SPSPR model. Within the analysis, it maps these areas onto specific layers and thus supports the potential use of the SPSPR model within organizations that decide to utilize outsourcing in any of its available forms. © 2013 Springer Science+Business Media New York.