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Study on Model of E-Government Public Satisfaction Based on Service-Oriented

  • Hao S
Springer Berlin Heidelberg, (2013), 125-135
DOI: 10.1007/978-3-642-34910-2_16
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Abstract

… service-oriented government. This paper proposes an e-government customer satisfaction … opinions, which includes variables of public expectations, perceived quality, perceived ease …

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APA

Hao, S. (2013). Study on Model of E-Government Public Satisfaction Based on Service-Oriented. In 2012 International Conference on Information Technology and Management Science(ICITMS 2012) Proceedings (pp. 125–135). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-34910-2_16

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