Services are complex and specifying them is challenging. This papersuggests that service design and specification could be informed by asystematic study of notation and specification systems from other artsto create an approach to service scoring that would enable servicedesigners to write and stakeholders to enact service performances withvalue and beauty.
CITATION STYLE
Mager, B., & Evenson, S. (2008). Art of Service: Drawing the Arts to inform Service Design and Specification (pp. 75–76). https://doi.org/10.1007/978-0-387-76578-5_12
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