Management Process of Big Data in High Education as Sociotechnical System

Abstract

There are several big data related technologies to support High Education Institutions in the monitoring and analysis of their data generated by course events, educators, leaners, and staff team. However, research related to big data has been majorly concentrated on the technical side, rather than the managerial, strategic, and sociotechnical understandings. Big data for educational management has features that dare technological determinism in order to contribute to situation awareness and decision support approaches. This work is about System Thinking and Meta-design to support the management process of the use of Big Data for Educational Management. It is an approach that considers the people presence, adding value to the management processes, offering an answer to deal with the complexity in these sociotechnical systems.