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Book Chapter

Transactional Systems

Springer-Verlag, (2006), 509-528
DOI: 10.1007/0-387-27601-7_24
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Abstract

Deals with incorporating customer feedback into customer relationship management systems. Complaints on transactional systems; Failure rate of product innovations in 2005; Way by which companies can leverage the Internet to improve customer relations.

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APA

Transactional Systems. (2006). In Reliable Distributed Systems (pp. 509–528). Springer-Verlag. https://doi.org/10.1007/0-387-27601-7_24

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