Serious gaming in airport management: Transformation from a validation tool to a learning environment

Abstract

Traditional methods to model airport management for e.g. research or training are primarily simulations. These methods lack the ability to model social behavior in collaborative decision making. Serious gaming is an approach to fill this gap. Therefore, the German Aerospace Center (DLR) introduced the serious game D-CITE for research purpose. This paper describes its advancement to a training tool and the results of a first training session with different airport stakeholders. Their feedback emphasizes the importance of a strong communication culture.