Enhancement of User Experience by Hierarchical Task Analysis for Interaction System

Abstract

This research Investigates how Task Analysis allows user to accomplish their task and obtain the information they require in an efficient and effective manner. Usability is the major factor for the use of any product or system and can be enhanced through many ways. Usability can be defined as necessity for web. If a website does not fulfill the needs of the user or it is difficult for a user to use, the user will leave the page. The research deals with the enhancement of user experience by task analysis. In this research issues related to usability of SME’s (Small and Medium Enterprise) websites would be highlighted and enlighten how Task Analysis would be helpful to remove the shortcomings or flaws of existing websites. This research will use survey method and card sorting technique along task analysis for redesigning. The proposed design would be according to the user’s need and easy for user to fulfill its goal.