Gamification Application in Different Business Software Systems—State of Art

Abstract

The study aims at examining gamification all together with its game elements, techniques and mechanism, and how they may be used in business software implantation and operation in enterprise management. The research goes through the literature to clearly define gamification and to reveal concrete applications of it. The methodology in the study employed a focus group of subject matter experts in business software applications who held a brainstorming session to identify which gamification elements from the literature analysis is appropriate and relevant to the scoped enterprise information systems in the study: ERP (enterprise resource planing), CRM (customer relationship management) and BI (business intelligence). The results first provide gamification elements for the implementation and management of business software systems, as well as an explanation of how the extracted gamification elements can be used especially for the purposes and objectives of the business software.