Researching the After-sales Services and Warranty Management

Abstract

The first part of this chapter is an introduction to the book and describes the context and the purpose of the work. An introductory material to the process followed for the elaboration of the book is also provided. The second part presents the fundamental issues and current research topics in warranty management and after-sales services. A literature review illustrates current state-of-the-art including main international research contributions and best practices. Case studies are presented to illustrate these issues accordingly. This second part is structured in the following chapters.