A preliminary evaluation of ICT centers performance using COBIT framework: Evidence from institutions of higher learning in Brunei Darussalam

Abstract

The present study is undertaken among Information and Communication Technology Centers (ICTCs) among four higher education institutions (HEIs) in Brunei Darussalam to evaluate and highlight their performance in achieving IT Governance using a performance measuring COBIT framework. The COBIT also assesses the maturity level indicators from the range of 0 to 5. The results of this preliminary study show that not all the items measuring five domains of COBIT is applicable to these ICTCs and weighted average maturity level of all these ICTs range from 1.40 to 1.72. This further highlight that the five domains of COBIT measuring IT Governance are at initial stage and the top management of these HEIs should adopt a framework and provide additional resources to their ICTs in bringing IT Good Governance. Based on the study results some recommendations are made to enhance the performance.