The Application of Quality Function Deployment and Ergonomics: A Case Study for A New Product Design of A Texon Cutting Tool

Abstract

This paper presents a model of Quality Function Deployment (QFD) and Ergonomics combined to propose an innovative product design. At the first phase, QFD is employ, assess and collect the voice of customer (VoC) and technical responses without ignoring the principles of ergonomics. At the second phase, the identification and determination of the critical components are done to propose the new design. The ergonomic aspects is also consider in the development of product design by allowing the inclusion of anthropometic dimensions. The results showed that the new design reduces musculoskeletal complaints, especially in the neck, back and waist, increase the quality, and simplify the product utilization.