Effective Use of E-tutoring System: Social WhatsApp Messenger on Social Identity Development

Abstract

The present research study outlines the importance of WhatsApp application in the tutoring environment. It analyses utilities related with informative WhatsApp groups. The study additionally investigates how the presence of the tutor in the educational WhatsApp group can have impact on the tutees behaviour and the performance of the tutees. In the study, virtual interviews were convened with computer science first year students. The findings of the study revealed that the significant capacities these WhatsApp educational groups serve are generally for educational purposes. Nevertheless, apart from academic purposes, tutors do utilize WhatsApp groups for sharing career-related vacancies, as well as for entertainment purposes. In addition, the outcomes show that the presence of the tutor has a positive impact on the educational WhatsApp group discussions. Despite the fact that tutees alludes that sometimes these educational WhatsApp groups cause some challenges and can take a great deal of time, but they also accept that educational groups are unavoidable. This research used a qualitative method for data collection and an interpretive phenomenological analysis (IPA) was used to analyse data recorded in the Experience Journal. The results also identify themes that emerged during data analysis.