A critical to quality factors choice: An integrated AHP-QFD model for information quality

Abstract

Quality of information is critical to corporate decision support. However, ensuring quality of information is not a straight forward task, due to the intertwined nature of the information quality dimensions. Particularly, measuring the impact of each dimension on other dimensions has proved to be extremely difficult. This paper presents a case study of measuring information quality in a manufacturing organization. It applies six-sigma approach to the product perceptive of information. In doing so, the paper utilizes analytical hierarchy process to find the correlation between information quality dimensions. The paper then applies the quality function deployment model to determine critical to quality factors for managing information quality. © 2012 Springer-Verlag.