The Internal Communication Barriers: A Communication Audit Report of a Nonprofit Organisation

Abstract

Purpose: The purpose of this research is to investigate the root cause of the Internal Communication Barriers within a non-profit Catholic religious organization which examined three research questions to arrive at a construct. Design/methodology/approach: The research methodology used in this study is the semi-structured interview with the use of open-ended questions. An audiotape is used to record the findings from the research, and the data generated were analyzed and transcribed using qualitative research and thematic analysis. Findings: This study revealed that the internal communication barriers within this organization have to do with several contributing factors such as (the lack of staff meetings, unwillingness to open communication, the lack of entertaining feedback).