Abstract
In fields of technological innovation the speed of advance is fast, and while it is difficult for some people to keep up, there are few experts in new technologies. Since consultation is focused on a small number of experts, phenomena such as being unable to obtain sufficient information in a timely manner occur, and are one of the major reasons for the increasing social-technological divide. This paper proposes a 2-level hierarchical remote consultation system using two types of agent. The system possesses the features that through the responses to consultation made in advance by multiple agents, experts can focus on only complex questions, and in addition, consultees' waiting times are reduced. Its effectiveness is demonstrated experimentally. © 2009 Springer Berlin Heidelberg.
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Yajima, H., Sawamoto, J., & Matsuda, K. (2009). Remote consultation system using hierarchically structured agents. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 5618 LNCS, pp. 609–618). https://doi.org/10.1007/978-3-642-02559-4_67
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