Reverse Logistics Practices: A Survey in Electronic Industry in Guangdong Province of China

Abstract

This survey investigates reverse logistics practices related to electronics industry firms-from the producer's perspective-with the objective of identifying the status of reverse logistics practices. Site visits were conducted to develop a survey instrument. The survey provides detailed information about types and reasons of returns, reverse logistics channels, final disposition options involving 150 different companies in Guangdong in electronic industry. Results indicate that reverse logistics do bring added value to companies. However, there are some problems in returns: warranty returns are predominating type of returns, defective causes most returns among all reasons for return and 3PSP doesn't take use of its advantages, finally some suggestions are proposed to overcome these problems.