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Book Chapter

Staffing Challenges in Financial Services

  • Larson R
  • Pinker E
Springer US, (2000), 327-356
DOI: 10.1007/978-1-4615-4605-4_17
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Abstract

The people of a financial services firm comprise its most important asset. A customer's impression of the firm is influenced greatly by every interchange she/he has with a professional employed by the firm. These professionals create the perceptual realities of the …

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Larson, R. C., & Pinker, E. J. (2000). Staffing Challenges in Financial Services. In Creating Value in Financial Services (pp. 327–356). Springer US. https://doi.org/10.1007/978-1-4615-4605-4_17

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