An interactive assessment instrument to improve the process for mobile service application innovation

Abstract

In recent years, the adoption and use of new mobile service applications have not proliferated, consequently many applications fail to generate a profit [1, 2]. One reason for this is poor decision making in the process of mobile service innovation [1, 3, 4]. This paper details the construction of an interactive assessment instrument to improve decision making in this innovation process. To design the interactive assessment instrument, we follow a Design Science Research Methodology (DSRM)-a methodology which is new to HCI [5]. Adhering to the DSRM, the paper details the iterative design and evaluation cycles required to build and evaluate the instrument. The paper concludes that the designed assessment instrument improves the innovation process, by providing transparency, while also facilitating communication and understanding amongst team members. Additionally, the paper demonstrates that the DSRM can be of great use to design and evaluate interactive IT artifacts within the HCI field.