Analysis and Design of Web-Based Knowledge Management System for Real Estate Property

Abstract

The term knowledge management (KM) was introduced in 1986, at the European management conference (American Productivity and Quality Center). This concept then developed rapidly and attracted the attention of many parties. In the last decade knowledge management has become one of the methods of increasing the productivity of an organization, company, or agency. This is understandable because competition no longer relies on natural resources, but instead moves to the optimal use of human resources. Utilization of human resources through the potential for creativity and innovation is done in order to increase the productivity of an organization. One of important knowledge is product knowledge, product knowledge is clearly needed by business people as its main capital in its business activities. The deeper knowledge of the products sold will facilitate the process of marketing the product to the customer. Product knowledge is also one element of good service, because how can we provide the best service if we do not know the advantages or disadvantages of the product.