Towards User Centric E-Government

Abstract

Governmental organizations play an important role in any society to offer services to their citizens. Digital media has transformed the conventional government administration into e-government. However, the successful adoption to e-government systems by citizens is still a bigger challenge. User centered design approach focuses on involving citizens in the design of e-government systems. In this chapter, we re-emphasize the need for user centric e-government to motivate e-government researchers to use this approach in the design of e-government systems for better user acceptance.