Abstract
This paper presents an attempt to identify those economic factors relevant to design of online services, which shape long-term customer satisfaction, as well as customer loyalty and business relationship with the service vendor. Using user-based studies and expert-based evaluations and major economic factors were identified as consumer needs. Also typical technical components of online services have been identified and prioritized as design elements, also relevant to satisfying economic needs of consumers of online services. As a result of this study will be delivered: a catalogue of design elements, design guidelines and economics-oriented design methodology for online services. © 2009 Springer Berlin Heidelberg.
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Sikorski, M. (2009). Beyond the user interface: Towards user-centred design of online services. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 5610 LNCS, pp. 706–714). https://doi.org/10.1007/978-3-642-02574-7_79
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