The Use of Crisis Communication Strategies in Emergency Management

22Citations
Citations of this article
244Readers
Mendeley users who have this article in their library.

Abstract

As emergency management evolved to encompass a focus on supporting safe growth and development for communities, the role and responsibilities of government became increasingly complex with aspects of emergency management becoming quintessential. Issues with communication uncovered the need to understand how managers collect, disseminate, and adapt critical information through understanding crisis type and local community needs. This paper examines the use of crisis communication strategies in emergency management practice and how these strategies have been impacted by Situational Crisis Communication Theory. This theory's prescriptive approach connects leaders' response to strategies emphasizing adaptation to local community needs and crisis type. Utilizing structural equation modeling and qualitative analysis, results from a nationwide survey of county, and county-equivalent, emergency managers in the United States is included. The survey focused on the relationship between crisis communication strategies, local community needs, crisis type, and perceived resilience. The paper concludes with a discussion of the significant indicators impacting use of crisis communication strategies by emergency managers along with critical importance of adaptation to local community needs and crisis type. In addition, the paper unveils practical recommendations for practitioners, policymakers, and researchers in the field of emergency management and its counterparts.

References Powered by Scopus

An Attributional Theory of Achievement Motivation and Emotion

5194Citations
N/AReaders
Get full text

A place-based model for understanding community resilience to natural disasters

2927Citations
N/AReaders
Get full text

Helping crisis managers protect reputational assets: Initial Tests of the Situational Crisis Communication Theory

827Citations
N/AReaders
Get full text

Cited by Powered by Scopus

Compounding Disasters and Ethical Leadership: Case Studies from Louisiana and Texas

8Citations
N/AReaders
Get full text

Research on the Public Opinion Guidance Mechanism of Major Public Health Incidents

6Citations
N/AReaders
Get full text

Collaboration in crisis: Utilizing the SOS program, an at-home COVID-19 vaccine administration initiative, to demonstrate best practices in emergency management collaboration

6Citations
N/AReaders
Get full text

Register to see more suggestions

Mendeley helps you to discover research relevant for your work.

Already have an account?

Cite

CITATION STYLE

APA

Haupt, B. (2021). The Use of Crisis Communication Strategies in Emergency Management. Journal of Homeland Security and Emergency Management, 18(2), 125–150. https://doi.org/10.1515/jhsem-2020-0039

Readers' Seniority

Tooltip

PhD / Post grad / Masters / Doc 32

54%

Lecturer / Post doc 13

22%

Professor / Associate Prof. 8

14%

Researcher 6

10%

Readers' Discipline

Tooltip

Social Sciences 22

42%

Business, Management and Accounting 15

29%

Arts and Humanities 8

15%

Engineering 7

13%

Article Metrics

Tooltip
Social Media
Shares, Likes & Comments: 61

Save time finding and organizing research with Mendeley

Sign up for free