E-inclusion in public transport: The role of self-efficacy

Abstract

Many subgroups in today's society are not skilled in using novel technologies. Even everyday technologies pose a barrier to technically non-skilled people and - if they fail to use them - exclude them from important parts of daily life. In this paper we discuss the relevance of self-efficacy for the use of one specific kind of everyday technology: the ticket vending machine. Results from observations and interviews within the research project InnoMat are presented to answer the question how self-efficacy influences the ticket buying behavior and show that this motivational factor leads to an active avoidance of ticket machines. Negative experiences seem to be one of the strongest influences, which indicate that the group of technically non-skilled users should be given special attention when developing a new generation of ticket vending machines. © Springer-Verlag Berlin Heidelberg 2009.