DIGITAL TRANSFORMATION OF MADRASAS TO IMPROVE THE QUALITY OF EDUCATION SERVICES at MTs AL KAUSTAR DEPOK CITY

Abstract

Indonesia has entered the digital era 4.0 and the digital era should not only be a jargon. The most important thing at this time is adaptation to transformation and all forms related to the digitization of Information Technology. The problem that occurs today is the weak willingness and ability of human resources (HR) in facing this digital era. This research aims to find out the challenges and solutions in facing Digital transformation to improve the quality of education services at MTs Al Kautsar Kota Depok, as for this research method using a combination method (mixed methods), action research model, and research and development (Research and Development). From this research, several things become priority suggestions for institutions to continue to consistently face the digital era, including human resources (HR) must have good qualifications and competencies, have agility, innovation, anticipation, creativity, experimentation, open-mindedness and extensive networks so that madrasah digital transformation to improve service quality can be carried out effectively and efficiently.