Applications of ICT services for e-government

Abstract

ICT (Information and Communication Technology) has been recognized as one main revenue stream for telecom industry, and widely be used for lots of fields, such as government, automobile, health and some others. This article, which aims to explore ICT service for e-govemment application, focuses on the current products & services provided by telecommunication operators. After studying Verizon business, NTT DATA, Orange, BT and T-system, which arc the top ICT service providers in government market. This article describes the general government market, and then, followed by the analysis of the current products & services which can be cataloged by voice, data, IT and BPO. And the discussion will be made on each service. Finally the article shows the important of ICT in the e-govemment and potential application and service for telecom operators. © 2008 by Springer Science+Business Media New York.