An application of Six Sigma DMAIC methodology in outsourcing management process improvement

Abstract

Outsourcing is a common practice among the organizations and it is a major element in business strategy. It has recognized as an area of strategic importance. This article represents the application of the DMAIC Six Sigma approach to improve outsourcing management process with an emphasis to reduce delay of delivery time for a manufacturing company. The paper identifies each stage of the DMAIC cycle and the Six Sigma tools that were applied. The improvement project has been implemented in seven months.