Organizational Culture and Business Performance in Tourism and Hospitality Industry: The Case of a Luxury Tourist Resort

Abstract

The primary objectives of this research were to determine: (a) whether the organizational culture (OC) is implemented in a luxury tourist resort, (b) the relationship between the OC factors and the business performance [managers’ satisfaction regarding certain Key Performance Indicators (KPIs)] of the luxury tourist resort. To examine the purpose of this quantitative study design, descriptive statistics and Spearman correlation were used. A sample of 166 full-time staff of the luxury tourist resort, were surveyed using 39 items in a questionnaire. The results suggested that the OC is implemented to a great extent by the luxury tourist resort while there was a strong and positive relationship between OC and business performance of the luxury tourist resort (managers satisfaction regarding certain KPIs). This study may help tourism managers to further understand OC.