Participatory environmentally friendly message design: Influence of message features and user characteristics

Abstract

Labels and declarations are one of the tools of environmental management aimed at improving human behavior with regard to the environment. The development process of environmental labels and declarations has been strongly recommended to include participatory consultation with users. Research studies on participatory design of environmentally friendly messages, however, have never been seen. The purpose of this study was to examine participatory environmentally friendly message design with consideration for the effects of message characteristics and user factors. Forty Hong Kong Chinese people adopted a participatory draw-and-tell approach by drawing 26 environmentally friendly messages related to eco-products, energy conservation, and recycling and waste management, and then verbally described their design drawings. The results showed that environmentally friendly messages which were familiar, concrete, easy to visualize, and contained clear context were favored by users, and users with high object imagery preference benefited most from the participatory design through the draw-and-tell approach. This study fills the gap in the literature about participatory design in environmental labels and declarations which are used for promoting eco-friendly behavior in daily life. The findings should help facilitate the participatory development process of environmentally friendly messages for conveying pro-environmental actions.