Although initially conceived in the relatively narrow context of Business Process Outsourcing (BPO), particularly to offshore locations, IT-enabled Services (ITeS) has matured and increasingly emphasizes innovation of conventional services (Uesugi 2008). An example of this in practice is the growth of e-government, in which conventional government services are provided in online environments.
CITATION STYLE
Kabbar, E., & Dell, P. (2014). Weaknesses of the E-government development index. In IT Enabled Services (Vol. 9783709114254, pp. 111–124). Springer-Verlag Wien. https://doi.org/10.1007/978-3-7091-1425-4_7
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