Assessment of transportation performance: A network structure

Abstract

Performance measurement is a popular activity of organizations in the transportation sector. Various studies on the performance of transportation organizations with the utilization of data envelopment analysis models have been common. However, based on the unstorable characteristics of transportation services, conventional data envelopment analysis models are not suitable, and then network data envelopment analysis models are proposed. This chapter is dedicated to describe the network operational structure of transportation organizations and the relative network data envelopment analysis model. In order to be closer to real operational situations, four operational characteristics, which are route-based performance evaluation, environmental factors, undesirable outputs, multi-activity framework, are discussed and incorporated into the network data envelopment analysis model, respectively.