Framework for performance measurement in hospitality industry-case study Slovenia

Abstract

Hotel organizations in transition economies must create effective competitive methods for survival, since they exist in an environment where both customer and investor are demanding more from every organization. In search of solutions they should use performance measurement system that meets the requirements of a changed environment. The aim of this paper is to present how developed is performance measurement in hotel organizations in Slovenia. The article is based on the research carried out in Slovenia in hotels with over 100 rooms. First the necessary information for various decision-making levels will be introduced together with the criteria for efficiency measurement and then the basic hypothesis will be tested by relevant statistical methods.