An SNA-based evaluation framework for virtual teams

Abstract

Organizations are increasingly aware of the underlying forces of social networks and their impact on information and knowledge dissemination within virtual teams. However, assessing these networks is a challenge for team managers who need more complete toolkits in order to master team metrics. Social Network Analysis (SNA) is a descriptive, empirical research method for mapping and measuring relationships and flows between people, groups, organizations and other connected information/knowledge entities. In this article we establish a framework based on SNA to evaluate virtual teams. © 2012 Springer-Verlag.