Abstract
We explore herein the role of time and errors as usability measures in real-life usability for older people and ICT, drawing on observation and conversational data collected over a 3-year ethnographic study of the usability and accessibility of ICT for older people. The results show that time has little or no practical value in real-life usability, except for expected complains about slower PCs and Internet connections, unlike making the least number of errors. This finding is independent of educational levels and previous experience with ICT, and grounded in three factors: (i) desire of independency, (ii) extra efforts to overcome mistakes; (iii) using computers as a hobby. © 2008 Springer-Verlag Berlin Heidelberg.
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CITATION STYLE
Sayago, S., & Blat, J. (2008). Exploring the role of time and errors in real-life usability for older people and ICT. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 5105 LNCS, pp. 46–53). https://doi.org/10.1007/978-3-540-70540-6_6
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