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Concept development with real users: Involving customers in creative problem solving

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (2009) 5619 LNCS 869-878
DOI: 10.1007/978-3-642-02806-9_100
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Abstract

This paper describes idea generation activities in a user-centered concept development project when creating a new Enterprise Resource Planning system. With detailed statistics of the produced ideas we show that different creative problem solving methods are feasible to allow real end-users to generate ideas to improve their own ERP system. Our results show consistent success in using the various methods and a remarkably high percentage of new ideas were selected for further evaluation by the developers of the system. © 2009 Springer Berlin Heidelberg.

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Nieminen, M. P., & Tyllinen, M. (2009). Concept development with real users: Involving customers in creative problem solving. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 5619 LNCS, pp. 869–878). https://doi.org/10.1007/978-3-642-02806-9_100

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