An Experimental Trial of a Novel Ticketing System Using Biometrics

Abstract

To prevent ticket scalping, we implemented fast identity online (FIDO) technology to authenticate and ensure the correct ticket holder identities at a basketball game held in the city of Tsukuba, Ibaraki, Japan. This paper describes an overview of our system and describes the advantages of our method compared with other ticketing systems. The system was implemented using an open-source electronic commerce platform. The addition of the FIDO module to the platform enables the biometric authentication function. Moreover, we carried out a simple evaluation of the service by asking participants to respond to a questionnaire. We also present the results of the evaluation analysis.