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Activities to improve system integration and service quality and add additional values - Reducing the cost in applying human-centered-design process

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (2014) 8520 LNCS(PART 4) 32-38
DOI: 10.1007/978-3-319-07638-6_4
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Abstract

NEC Soft has organized a team of Human-Centered-Design (HCD) specialists who have been engaging in activities to apply the HCD process to system integration (SI) and service projects for improving usability since 2007. HCD is an effective method for improving usability in SI and services. However, many engineers do not focus on improve usability because of the difficulty measuring the effectiveness of its benefits, unlike quality control actions such as eliminating bugs. In this paper, we will propose a method for applying the HCD process for minimal cost to convince engineers of the quantitative effects of using the HCD process for improving usability. © 2014 Springer International Publishing Switzerland.

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Hamachi, R., Tsukida, I., & Noda, H. (2014). Activities to improve system integration and service quality and add additional values - Reducing the cost in applying human-centered-design process. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 8520 LNCS, pp. 32–38). Springer Verlag. https://doi.org/10.1007/978-3-319-07638-6_4

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