QFD embedded Agile approach on IT startups project management

Abstract

Given the significant role of startups in the wellbeing of the economy and considering that more than half of the existing startups either work or have activities related to the IT field, in the current paper we have proposed a model meant to aid IT startups in their development process and in achieving customer satisfaction while ensuring the quality of deliverables. The proposed model has been applied and tested on IT startups and the results have been disseminated in the course of the paper. The need for the proposed model arose from the observations regarding the issues that IT startups are faced with in regard to customer satisfaction, timely delivery of products, reaching a level of quality for the offered products and team management.