EFEKTIVITAS PEMANFAATAN SARANA DAN PRASARANA DALAM MENINGKATKAN MUTU LAYANAN DI SMA LABORATORIUM

Abstract

The aim of writing this article is to determine of school citizens utilization of facilities and infrastucture effectively in SMAS Laboratory of State University of Malang. The method used for this research is descriptive qualitative research approach. The result of this study is indicate that facilities and infrastuctures in schools have met the standards. Its use of the laerning process should stiil be improved, as a continuous improvement of service quality to fill the reality up and expectation for consumers.