Language issues in standard questionnaires for assessing psychosocialworking conditions: The case of the JCQ and the ERIQ

Abstract

Widely used, standard questionnaires for assessing psychosocial working conditions (JCQ and ERIQ) may suffer from internal and external language issues, which imply variation in the interpretation of items among the users, including workers. This chapter presents various quantitative and qualitative approaches to assess to which extent both questionnaires are concerned by these languages issues. Also, the objective is to shed light on solution in order to improve the item wording so that these tools remain consistent to realize cross-comparisons and longitudinal comparisons.