Introduction: Why Another Handbook?

Abstract

Advancing technologies, including smartphones, cloud, social platforms, big data analytics, artificial intelligence, and more have begun to transform business models and public policy. These changes are being reflected in the evolving discipline of service science. The chapters collected here are drawn from both newly minted researchers who have grown-up with service science, and established researchers who are adapting their frames for the modern service context. They represent a variety of perspectives on the emergence of a new science of service and are sure to become required reading for today’s service scientists.