Performance measurement from a macroergonomics perspective

Abstract

For industrial organizations, as well as others, the general pursuit of optimized performance is nothing new. Changed frame conditions, for example globalization, increased transparency caused by information technology and the world wide web as well as increasing customer demands result in a performance pressure - not only for companies but also for the shop floor level. But other developments like the discussion about corporate social responsibility (ZINK 2003) - or more general about sustainability in its triple bottom line understanding e.g. in the context of global supply chains - are new demands for companies as well. © 2009 Springer-Verlag Berlin Heidelberg.