Voice and Silence behaviors in a multidimensional perspective: Characterizing the phenomena between Brazilians’s workers

Abstract

In this study we aim to describe and explore voice and silence (V&S) behaviors in a multidimensional perspective and empirical. Using a descriptive, quantitative and cross-sectional method it was possible, in a pioneering way in the international field, to describe V&S behaviors in a sample of 476 workers in different organizations. The Voice and Silence Scales in Organizations allowed us to identify these behaviors, as well as their relationships with demographic and occupational factors critical to their understanding. The results reinforced the multidimensionality and simultaneity of V&S, pointing out the tendency of workers to cluster in patterns (clusters) and indicating significant differences in the mode of expression or retention of information or suggestions related to work due to demographic and occupational characteristics. We make considerations about the descriptive character, and recommend research with more complex designs from the advance of the field.