The system of health care can be evaluated from four perspectives: macro, regional, center, and department. In each case, reduction of patient delay depends on improving interfaces as patients are transferred from activity to activity or department to department. This chapter presents basic tools for resolving delays at interfaces, through mapping the processes by which patients are served, and by developing and implementing measures of system performance. These tools are demonstrated through a case study of the Los Angeles County/University of Southern California Hospital.
CITATION STYLE
Hall, R., Belson, D., Murali, P., & Dessouky, M. (2006). Modeling patient flows through the healthcare system. In International Series in Operations Research and Management Science (Vol. 91, pp. 1–44). Springer New York LLC. https://doi.org/10.1007/978-0-387-33636-7_1
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