The Impact of Network Capability and Structural Embeddedness on Service Performance Based on Servitization Manufacturing Enterprises

Abstract

The relationship between network capability and service performance is studied by introducing structural embeddedness in the servitization manufacturing enterprises, and the main contribution of network capability to service performance and the mediating effect of structural embeddedness are analyzed respectively. An empirical study is presented by using factor analysis, correlation analysis and regression method to analyze the sample data collected from 236 servitization manufacturing enterprises. It can be shown that network capability is beneficial to service performance and significantly positive correlated with structural embeddedness, structural embeddedness has a significantly positive impact on service performance and plays a partial mediating role in the relationship between network capability and service performance.