Abstract
From the first day that you introduce a servicedesk analyst to logging a ticket in ServiceNow, you will be asked about how to add entire email groups to receive updates on a ticket. In fact, at Al Jazeera 47% of all emails received by ServiceNow in 2015 had at least another email address copied in other than the Servicedesk's.
Cite
CITATION STYLE
APA
Kahlout, G. (2017). Fluid collaboration. In Spinning Up ServiceNow (pp. 161–171). Apress. https://doi.org/10.1007/978-1-4842-2571-4_10
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