Determinants of Behavioral Intentions to Use E-Wallet Services in the City of Padang

Abstract

This study aims to analyze the effect of perceived usefulness and perceived ease of use on behavioral intention to use with an attitude toward using as an intervening variable on the use of e-wallet services in Padang City. The type of research used in this research is explanatory research, with the research method being an explanatory survey that emphasizes quantitative methods. the sample155 millennials are users of e-wallet services in the city of Padang. The sampling technique was purposive sampling. The data analysis method uses Structural Equation Modelling - Partial Least Square (SEM-PLS). The research results show that perceived usefulness significant positive effect on attitude toward using. Perceived ease of use has a significant positive effect on attitude toward using. Perceived usefulness has a significant positive effect on behavioral intention to use. Perceived ease of use negatively has no significant effect on behavioral intention to use. Attitude toward using has a significant positive effect on behavioral intention to use. Perceived positive usefulness has no significant effect on behavioral intention to use with attitude toward using as an intervening variable. Perceived ease of use has a significant positive effect on behavioral intention to use with attitude toward using as an intervening variable.