The role of employee relations management in improving employee performance

Abstract

This research investigates the relationship between Employee Relationship Management (ERM) and employees' performance in the telecommunication sector in the Kingdom of Bahrain. ERM's main components considered in this research include improving retention, internal culture, supporting creativity and job security. The data of the research was collected using a questionnaire which was distributed to 343 employees working in the telecommunication sector. The findings indicated that there is a positive relationship between employee relationship management components and employee performance. Thus, the researchers recommend that firms should pay special attention to ERM components by carefully incorporating them into their strategy to develop and maintain employees' skills, abilities, motivation to enable them to carry out their duties and tasks as essential variable components of its great effect on employee performance in the long term.